Core Responsibilities
Greet guests/residents at the Spa Front Desk or in the Relaxation Room.
Escort guest to their room(s), including the locker room(s). Show them key features of
the room and articulately describe the service.
Provide all services to the highest standard and keep SOAP notes on file for each guest.
Resolve guest/resident problems and issues following proper conduct standards.
At all times, demonstrate the highest level of professionalism in dealing with guests,
staff and managers.
Keep work area clean of all clutter while maintaining professional appearance and
standards.
Participate in further learning activities up to and including product knowledge.
Maintain up to date knowledge of hotel services, products and procedures.
Focus on working in a safe manner and create a safe working environment at all times.
Perform other duties as assigned.
