Communications Officer/911

The City of Florida City • Full-time • Florida City, FL, US • 5m ago

(hourly; non-exempt):

(1) Part-Time RELIEF Dispatcher (available as needed)- 25-29 hours per week for
training period

(1) Full-time (40+ hours per week)

The City of Florida City Police Department is seeking applicants for a full and part-
time Communications Officer (C/O Dispatcher) positions. The Communication Officer
receives calls on the City's 911 system, both for emergencies and non-emergencies.
For non-emergency calls, provides information, answers questions, takes messages,
and/or refers caller to appropriate staff; contacts various other departments as needed
to resolve problems. For emergency calls, obtains information from callers and
determines the appropriate agency to respond; contacts and dispatches appropriate
agency; provides agency with information needed to respond and to ensure
personnel/officer safety.
Position requires constant contact with the public in stressful situations that require
the ability to remain calm, think clearly, use good judgment, and have clear,
understandable speaking skills.

Essential Job Functions:

Answers 911 emergency phones lines and non-emergency lines; obtains necessary
information about emergencies or complaints; directs police officers in the field via
two- way radio and relays emergency information and pertinent data.
Operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch
records; transmits relevant information to field officers as requested. Maintains
communication logs and records; monitors closed circuit television equipment;
updates and maintains various databases in the CAD system; various office duties as
assigned by the Supervisor.

Minimum Requirements:

High School Diploma or GED required; related experience with computer aided
dispatch systems in a public safety position preferred. General knowledge of office
procedures such as filing and records maintenance; typing skills, computer skills in
Microsoft Office applications; ability to read, interpret and apply operating manuals
and other reference materials.

Must speak clearly and concisely; ability to exercise good judgment and make sound
decisions under stress; ability to effectively communicate with and elicit information
from distraught and irate citizens; ability to coordinate a number of activities at the
same

time under intense stress. Must be able to work a variety of shifts as assigned,
including days, evenings, nights, weekends and holidays. Must be able to pass
background and drug screening. Must be able to sit for long periods with breaks.

Applicants must complete all requirements established by the City of Florida City for
employment. This may include, but not limited to, a written examination, typing test,
psychological screening to determine suitability for position, polygraph examination,
comprehensive background investigation, and drug/alcohol screening test.

Bilingual- English/Spanish preferred.

Hourly rate: $12.86

Part-time employees receive the following employee benefits: Life/ADD Insurance,
Florida Retirement System (FRS). Full-time employees will receive the following
benefits: Life/ADD insurance, vacation, sick leave, holiday pay, Florida Retirement
System (FRS), 100% paid health insurance premium.

MUST SUBMIT POLICE DEPARTMENT APPLICATION
(available at Police Department Dispatch window or download at

www.floridacityfl.gov/jobs) for consideration.

Submit completed Police Department application in a sealed envelope in person or
via U.S. mail:

Human Resources Department
404 West Palm Drive
Florida City, Fl 33034

DATE OF POSTING: 07/02/2022

DATE OF CLOSING: open until filled

EOE/DFWP