Job Title: Front Desk Agent
Location: Southernmost House Hotel – Key West, FL
Job Description:
We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our hospitality team. The ideal candidate will provide exceptional guest service from check-in to check-out, ensuring a welcoming and memorable experience for every guest.
Responsibilities:
- Greet and assist guests with check-in, check-out, and room assignments.
- Answer phone calls and respond to guest inquiries in a professional and timely manner.
- Manage reservations, cancellations, and modifications through the hotel’s PMS system.
- Process payments accurately, including cash handling and credit card transactions.
- Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
- Provide local information and recommendations to enhance guest experience.
- Handle guest complaints or issues with patience and professionalism.
- Maintain a clean and organized front desk and lobby area.
Qualifications:
- Previous front desk or customer service experience preferred.
- Excellent communication and multitasking skills.
- Proficiency in computer systems; experience with hotel PMS is a plus (e.g., Mews, RoomMaster, or similar).
- Positive attitude, attention to detail, and ability to work independently or as part of a team.
- Availability to work flexible shifts, including weekends and holidays.
Benefits:
- Competitive pay
- Friendly and supportive work environment
- Opportunity for growth within the company
Tipo de puesto: Tiempo completo
Sueldo: $20.00 - $23.00 al año
Beneficios:
Lugar de trabajo: Empleo presencial
