Front Desk Agent

Southernmost House • Full-time • Key West, FL, US • $20 - $23 / year • 1d ago

Job Title: Front Desk Agent

Location: Southernmost House Hotel – Key West, FL

Job Description:
We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our hospitality team. The ideal candidate will provide exceptional guest service from check-in to check-out, ensuring a welcoming and memorable experience for every guest.

Responsibilities:

Greet and assist guests with check-in, check-out, and room assignments.
Answer phone calls and respond to guest inquiries in a professional and timely manner.
Manage reservations, cancellations, and modifications through the hotel’s PMS system.
Process payments accurately, including cash handling and credit card transactions.
Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
Provide local information and recommendations to enhance guest experience.
Handle guest complaints or issues with patience and professionalism.
Maintain a clean and organized front desk and lobby area.

Qualifications:

Previous front desk or customer service experience preferred.
Excellent communication and multitasking skills.
Proficiency in computer systems; experience with hotel PMS is a plus (e.g., Mews, RoomMaster, or similar).
Positive attitude, attention to detail, and ability to work independently or as part of a team.
Availability to work flexible shifts, including weekends and holidays.

Benefits: