Location: Cheeca Lodge & Spa, Islamorada, Florida Keys
About the Role:
Cheeca Lodge & Spa, a peaceful oasis in the Florida Keys, is seeking a Spa Concierge/Desk Receptionist to join our team. As the first point of contact for spa guests, you will be a critical link in delivering a memorable, relaxing experience. This role is ideal for a personable, detail-oriented individual who thrives in a guest-centered environment.
The Spa Concierge/Desk Receptionist is responsible for greeting guests, handling check-ins and check-outs, scheduling appointments, and ensuring all spa areas are stocked, clean, and welcoming. This role includes anticipating and exceeding client needs while providing a seamless, tranquil spa experience.
- Welcome guests warmly, assist with check-ins/check-outs, and set appointments for spa services.
- Answer phone calls, respond to guest inquiries, and resolve client questions professionally.
- Process payments accurately and ensure billing details are managed properly.
- Maintain cleanliness and organization in the spa lobby, lounge, locker rooms, and fitness center.
- Stock supplies, including towels, refreshments, and spa products in all guest areas.
- Ensure fitness center and locker rooms are stocked and cleaned throughout the day.
- Provide guests with information about spa services, hours, amenities, and retail products.
- Maintain a calm and professional demeanor, embodying the tranquil atmosphere of the spa.
- Communicate with other team members and departments to ensure guest needs are met seamlessly.
- Attend training sessions and staff meetings as needed to continually enhance service skills.
- Ability to stand/walk for the entire shift and perform light cleaning duties.
- Comfortable speaking with guests on the phone and in person in a courteous, professional manner.
- Flexible schedule to accommodate spa hours, including availability on weekends.
- Interest in spa services preferred; prior experience in a retail, customer service, or spa environment is a plus.
- Ability to operate computer systems efficiently.
- Enjoys promoting a tranquil environment and has strong customer service skills.
- Ability to clear a credit check.
- 401(k) with employer matching.
- Team Cafe - free meal every shift
As a Spa Concierge/Desk Receptionist at Cheeca Lodge & Spa, you'll play a vital role in creating a memorable, soothing experience for every guest. This is an opportunity to work in a serene and luxurious environment while supporting our guests' relaxation and well-being. Apply today to join a team that prioritizes guest satisfaction in a beautiful, upscale resort setting.
Requirements:
Discover Naples Grande Beach Resort
A Luxury Choice Among Hotels in Naples, Florida
A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.
Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.
Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:
Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).
On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.
Formerly known as the Registry Resort and the Waldorf Astoria Naples, The hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.
Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.
The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.
