Resort Housekeeper

Lemonjuice Solutions • Full-time • Islamorada, FL, US • $18 / hour • 2w ago

Looking for a welcoming, team-oriented candidate to join our Housekeeping team at our Caloosa Cove Resort in Islamorada, FL!

Work Schedule: 40 hours a week, 8-hour shift.

This position requires weekend availability. Must be able to work on Saturdays.

Robust benefits package available.

Position Summary:

Responds promptly to requests from guests and other departments. Identifies and reports preventative or other maintenance issues in public areas or guest rooms. Posts caution signs. Contacts other departments directly for urgent repairs. Delivers guest requests and sets up furniture items in guest rooms as requested. Removes items from hallways and transports to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Cleans, maintains, and stores cleaning equipment. Maintains cleanliness of assigned area. Assists in all aspects within the housekeeping department, up to but not limited to cleaning rooms or villas, house aide duties, and public space cleaning.

Ensures room cleanliness meets inspection standards, enters status of rooms cleaned on assignment sheets. Completes checklists to report cleanliness and condition of each assigned area. Completes required housekeeping paperwork. Identifies room assignments and types of cleaning required for each room. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates Perform other reasonable job duties as requested by Supervisors.

Key Duties/Accountabilities

Adheres to quality assurance standards and expectations.
Reports Work Related accidents or other injuries to management, follows Hazardous Materials Management Program protocols when handling disposal of any chemical, pesticide, bloodborne pathogen, etc. Ensures that staff wear PPE when needed.
Schedules routine carpet/tile cleaning and deep cleaning of rooms.
Attends periodic staff meetings with other department heads to discuss company policies and any guest complaints and makes recommendations to improve service and to ensure efficient operations.
Updates Front Desk-Housekeeping daily worksheet. Informs and works with Maintenance Department regarding maintenance concerns and/or problems found in the Resort or in individual rooms. Reports status to the front desk. Checks ODH (On-demand-housekeeping).
Inspects areas cleaned to ensure standards are met. Investigates complaints regarding housekeeping service and takes corrective action. Uses active listening techniques to de-escalate irate guests.
Ensures staff dates and tags room number (if known) of all lost and found items left in rooms or on property and provides an up-to-date list to their supervisor. Brings items to a secure designated area and reports all lost and found items to the Front Desk.

Expected Conduct

Utilizes professional language at all times.
Consistently models professional behavior.
Stays abreast and compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department. Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.
Remains calm during stressful and hectic periods.
Self manages time and appropriate commitment to meeting goals.
Plans accordingly for job duties to be fulfilled when absent or taking leave.
Always presents a positive attitude with respect to the Company and co-workers.
Always represents the Company, especially when in the presence of Company associates, vendors, and guests.

Qualities & Characteristics

Strong customer service orientation and skills.
Highly organized.
Excellent time management and multi-tasking skills.
Exceptional teamwork.
Ability to work flexible hours including weekends and evenings as required.
Clear, concise communications skills (verbal and written).

Physical Demands

Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Preferred Qualifications

High school diploma or G.E.D.; or one to three month’s related experience and/or training; or equivalent combination of education and experience.
One Year of Work-Related Experience.

Company Culture