This position is responsible for utilizing internal and external resources to monitor, detect, and prevent fraud for our clients and account holders.
Essential Functions:
- Monitors a fraud detection system that is designed to identify fraudulent activity early
- Performs in-depth analysis to identify emerging fraud trends and communicate trends identified to fraud prevention management.
- Place outbound calls to account holders to confirm unusual or suspicious account activity
- Place outbound call to clients to customers to verify and/or explain unusual or suspicious account activity
- Counsels account holders who are victims of fraudulent activity and conducts inquiries when situation warrants
- Reviews all aspects of suspicious activity, restricting accounts, calling, sending appropriate correspondence, etc
- Complete accurate and detailed Lost/Stolen reports
Education and Experience:
- High School Diploma or related experience
- Experience with First Data Resources (FDR) and/or related platforms preferred
- 0-2 years of related customer service or collections experience
Summary of Qualifications:
- Keyboarding proficiency
- Familiarity with Windows based computer applications
- Ability to work under pressure and at a rapid pace
- Ability to carry out written and verbal instructions
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with essential job functions
- Ability to multi-task is essential
- Ability to work in a dynamic team environment
Work Environment/Physical Demands:
- Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time
- Some stress may occur
- Travel is generally not required
- This position reports to an assigned Team Leader and supervises no one
The salary range for this position, if located in NY Metro/NY State is $18.00 to $23.25. However, please note that the salary range will vary for other geographic areas.
Schedule Option #1: 2:30-11 Tues-Thurs, 1:30-10 Fri, Sat 12:30-9
Schedule Option #2: 2:30pm-11:00pm Mon-Thurs, 10:30am-7:30pm Sun
#INDEG
Job Type: Full-time
Schedule:
Experience:
- Credit Card Fraud Detection: 2 years (Preferred)
- FDR: 2 years (Preferred)
Work Location: Remote
