Rooms Controller

Parrot Key Hotel & Villas • Key West, FL, US • 1m ago

Job Title: Rooms Controller

Location: Key West, Florida

Employment Type: Full-TimeHours: 10:00 AM – 6:00 PM (with flexibility based on operational needs)

Job Summary:

We are seeking a highly organized, tech-savvy, and personable individual to join our team as a Rooms Controller. This critical role ensures the efficient assignment of housekeeping tasks, monitors room readiness, and handles follow-up communications with guests. The ideal candidate will thrive in a fast-paced, multi-tasking environment and possess excellent communication skills, both over the phone and through internal platforms. This is an office-based role, requiring strong attention to detail, problem-solving abilities, and a high degree of professionalism.

Key Responsibilities:

Housekeeping Assignment Management:
- Manage and update the housekeeping assignment boards to ensure that rooms are cleaned, serviced, and prepared on schedule and based on priority.
- Collaborate with housekeeping staff to monitor room status, ensuring room readiness and timely updates.
Room Status Monitoring:
- Utilize internal communication platforms, particularly the Alice app, to track and update the status of rooms as they become available.
- Ensure all rooms are updated in real-time, and issues are immediately addressed with the appropriate department.
Follow-Up Communications:
- Conduct post-service and guest-request follow-up calls to ensure guest satisfaction and confirm that services were completed to expectations.
- Make checkout follow-up calls to encourage guest feedback, ask for reviews, and ensure overall satisfaction.
Tech & Platform Management:
- Maintain proficiency in using hotel property management system and other communication tools to update and track room statuses, guest requests, and staff coordination.
Guest and Team Interactions:
- Be the point of contact for inquiries related to room status or service completion, offering assistance with professionalism and courtesy.
- Ensure a smooth and friendly phone interaction during follow-up calls, with an ability to adapt communication style based on the guest's needs.

Key Qualifications:

Experience:
- Prior experience in a hotel or hospitality environment is preferred.
- Previous experience in a coordination or support role (such as Front Desk, Guest Services, or Housekeeping) is highly desirable.
Skills & Attributes:
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, both written and verbal, and a natural ability to handle phone conversations with guests and team members.
- Tech-savvy with experience using hospitality management systems.
- Ability to problem-solve quickly and adapt to shifting priorities and urgent requests.
- Personable, professional demeanor with a focus on providing exceptional service.
Additional Requirements:
- Strong attention to detail and the ability to work independently with minimal supervision.
- Ability to work under pressure and maintain a calm and positive attitude during peak times.

Why Work With Us:

Join a dynamic and supportive team committed to providing excellent service to our guests.
Opportunity for growth and professional development within the hospitality industry.
A collaborative, fast-paced environment that will challenge and develop your skills.

If you are passionate about delivering top-tier service and enjoy working in a role that requires a high level of organization and adaptability, we would love to hear from you!

Managed by HHM Hotels