House Person

Hilton Marco Island Beach Resort and Spa • Full-time • Marco Island, FL, US • 3m ago

Position Summary

House Attendants are responsible to clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Housekeeping Supervisor.

Essential Functions

Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Ensure security of any assigned keys and beeper.
Review assignment sheet and update completed assignments.
Organize work duty priorities.
Review assigned area and complete general removal of any trash or debris on floors.
Check assigned floor closets and complete linen requisition to replenish linen supplies.
Stock linen carts with clean linen and supplies. Transport linen carts to appropriate floor closets and neatly stock according to diagram.
Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry.
Transport guestroom glasses to dishwasher and return any clean and capped glasses to floor closets in racks.
Clean designated areas with proper chemicals, tools and equipment: guest room floor corridors, floor closets, service corridors, elevators, tracks and landings, guest laundry room, guest vending areas, stairwells.
Wipe down all surfaces of ice machines, counters/shelves.
Ensure that nothing is stored in stairwells.
Check under furniture for debris and remove if present.
Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
Clean all lamps, light fixtures and light switches, check for proper working condition.
Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
Remove dust, grease and smears from house/public phones and reposition properly.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of planters and plants; remove debris and polish planters.
Remove dust, dirt, marks and fingerprints from doors and door frames.
Remove stains, scuff marks, and dust from baseboards, ledges and corners.
Polish all brass surfaces to a high gloss.
Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.
Remove trash; debris and cobwebs from balconies/patios.
Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc.). Replace floor mats. Remove debris from elevator tracks.
Empty vacuum cleaner bags, replace and clean machines.
Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items to the Supervisor.
Handle guest complaints by following the instant pacification procedures, ensuring guest satisfaction.
Ensure confidentiality of hotel guests.
Ensure security of guest room access and hotel property.
Successful completion of the training/certification process.

Qualifications

Education:

High School Diploma or equivalent.

Experience:

1 year or more of housekeeping experience
Hospitality experience is a plus

Licenses or certificates:

Any licenses or permits that may be required by law or company regulations.

Other:

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
May perform other duties as assigned.

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.