At Baptist Health, our mission, vision, and values guide everything we do. We are dedicated to positively impacting the human experience for our patients, employees, and physicians. Our success is built on a strong culture of quality, compassion, and commitment shared by every member of the Baptist Health family.
For the 15th consecutive year, Baptist Health has been recognized by U.S. News & World Report (2025–2026 Best Hospitals rankings) as the most awarded healthcare system in South Florida, earning 63 awards across 31 medical specialties. These rankings reflect our continued commitment to raising the bar and delivering exceptional care to the communities we serve.
Benefits
We offer flexible scheduling and a wide range of benefits designed to support your well-being, work-life balance, and professional growth, including:
- Onsite childcare at Baptist Health Early Learning Centers
- Wellness Advantage fitness and wellness programs
- Baptist Health Market employee discount store
- Paid parental leave and adoption assistance
- LifeWorks employee assistance program
- Pastoral care and lactation services
- Public transportation benefits
Additional Benefits
- Team bonuses and employee recognition awards
- Retirement plans with up to 4% matched contributions
- PTO cash-out options
- Tuition reimbursement and scholarship programs
- Employee referral program
- Student loan refinancing through SoFi
- Free life insurance and dependent life insurance
- Career counseling and group legal services
- Work-life integration programs
At Baptist Health, we invest in our people so you can thrive—both personally and professionally.
Description:
The Lead Patient Scheduler provides exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. The Lead Patient Scheduler position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). The Lead Patient Scheduler obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. The Lead Patient Scheduler requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. The Lead Patient Scheduler serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. The Lead Patient Scheduler assist in supporting go lives and different departmental initiatives. The Lead Patient Scheduler participate in departmental committees/champion opportunities. The Lead Patient Scheduler practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications:
Degrees:
- High School Diploma or GED is required.
Additional Qualifications:
- For internal staff: A minimum of 2 years Patient Access experience.
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
- Exceeds departmental KPIs.
- Maintains a positive attitude, is self-motivated, and encourages others.
- Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years‘ Patient Access/Leadership experience in lieu of degree.
- Complete and successfully pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Understanding of insurance contracts and scheduling guidelines/protocols.
- Experienced in Microsoft Office products and EMR applications.
- Knowledge of medical terminology.
- Bilingual English, Spanish/Creole.
Minimum Required Experience: 2 Years
Job Type: Full-time
Work Location: In person
