Sky Mart LLC, a GracoRoberts Company
Sky Mart LLC, a GracoRoberts Company, is a leading supplier of chemicals and lubricants in the aviation industry, established in 1985. We pride ourselves on integrity, passion, and innovation. Our goal is to deliver exceptional customer service while fostering a collaborative work environment where our team can achieve both personal and professional growth.
Hours: 8:00am-5:00pm Mon-Fri
Ready to Take Off With Us?
Sky Mart is seeking an experienced Account Services Manager to lead our Account Services team and ensure exceptional customer support, operational excellence, and KPI-driven performance management.
Why You’ll Love Working Here
We take care of our team so you can focus on delivering your best every day:
- Medical, Dental, Vision & Life Insurance
- 401(k) with company match
- Paid Time Off + Paid Holidays + Sick Time
- Mon-Fri Day shift- No nights or weekends!
- A supportive environment at a unique aviation-focused workplace
Key Responsibilities
- Lead, coach, and develop the Account Services team.
- Manage team performance, employee development, and staffing activities.
- Develop and analyze KPI reports, dashboards, and operational metrics.
- Monitor customer service performance, order processing, backlog, and on-time delivery.
- Collaborate with Sales, Supply Chain, Finance, Quality, and Technical Account Managers to support business objectives.
- Drive continuous improvement through data analysis and process enhancements.
- Support customer escalations and ensure timely issue resolution.
Qualifications
- Bachelor's degree preferred in Business, Operations, Supply Chain, or related field.
- 5+ years of customer service, account services, or sales support experience.
- 3 - 4 years of leadership or people management experience.
- Strong KPI reporting, analytics, and performance management experience.
- Advanced Excel skills required.
- Bilingual English and Spanish required.
- Aerospace or regulated industry experience preferred.
Skills
- Leadership and team development
- Data analysis and reporting
- Customer service excellence
- Problem solving and continuous improvement
- Strong communication and collaboration skills
Work Environment & Travel
- Professional office environment.
- Less than 10% travel required.
- Must be eligible for air travel.
- Valid driver's license preferred.
Work Authorization/Security Clearance Requirements/Equal Opportunity Employer
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
SkyGeek/GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SkyGeek/GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Type: Full-time
Pay: $90,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
