Sales & Event Meeting Concierge

Pier House Resort & Spa • Full-time • Key West, FL, US • $20 - $22 / hour • 3m ago

Position Sales & Event Meeting Concierge

Reporting Relationship Director of Sales & Marketing

FLSA Status Non-Exempt

Position Summary:

Liaison between the client and the Hotel service staff. Is in direct contact with guests during the course of a meeting and upon their departure. Receive all messages while guests are attending meetings. Ensure the client’s needs are taken care of promptly and records of any data pertaining to group problems or last-minute requests are maintained. This position will be trained to assist in outlet management, reporting to the Director of Sales.

Core Responsibilities:

· Meet group coordinator/contact prior to commencement of meeting or at first coffee break. Discuss the best system for distribution of any messages or other needs, agenda changes or any other special requests.

· Receive and deliver messages for meeting participants.

· Assist with our group reservations.

· Assist housekeeping and banquets service staff in checking floor for debris, etc.

· Process all the banquet/catering billing that happens during the day.

· Coordinate between all departments and groups.

· Overseeing and managing outlets when banquet business is not present.

· Going over all billing with clients daily if needed

· Maintain organization of office files and entries in Delphi and SFAWEB on a Daily Basis

· Checking all banquet rooms first thing daily for correct sets

· Doing directional signs daily and helping with placement

· Submits a report daily, electronically, to all F&B, Sales, Engineering, etc., on status of all meeting rooms (repairs, cleaning, etc.)

· Coordinate all timing of meal breaks with groups when multiple groups scheduled at same time

· Attend F&B Meetings, BEO meetings

· Coordinate with site visit.

· Direct Set-Up on timing when rooms need to be refreshed

· Check with all group contacts multiple times during each day

Knowledge, Skills, and Competencies:

· High work ethic and self-initiative

· Demonstrate initiative and problem-solving skills on assignments.

· Regular attendance according to established guidelines

· May be required to work varying schedules to reflect the business needs of the property

· Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

· Use arithmetic for accurately completing reports and scheduling

· Understand and efficiently operate computer

· Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.

· Previous experience in the hospitality industry (concierge, host, or event coordinator)

· Professional appearance

· Great people skills

· Well organized and detail oriented

Physical Requirements:

· Stand and walk for varying lengths of time, often long periods of time

· Twist, bend, reach, handle, feel, stoop, squat, and stretch to fulfill cleaning requirements

· Visually inspect conference rooms and venu sites for cleanliness

· Lift approximately twenty-five (25) pounds of equipment or supplies, using safe lifting techniques

· Must be comfortable with typing and computer programs

· Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork

· Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual ability.

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits: