Overview
We are seeking an experienced Matre d' for a new Steakhouse in Islamorada
- Greet guests warmly upon arrival and guide them to their tables.
- Manage reservations and waitlists effectively using Aloha POS or similar systems.
- Communicate with guests regarding wait times and provide updates as necessary.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Collaborate with servers and kitchen staff to ensure smooth service flow.
- Handle guest inquiries, complaints, and feedback with professionalism and courtesy.
- Support the restaurant's overall guest relations efforts to enhance customer satisfaction.
- This is considered a Supervisor position, experience is required.
- This position is the face of the place, and as such will function as; Concierge, Ambassador, Host, Supervisor and more.
Skills
- Strong hospitality skills with a passion for providing excellent customer service.
- Effective communication skills, both verbal and non-verbal, to interact with guests and team members.
- Experience with Opentable reservation management.
- Previous experience in food service or hotel environments is required.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Excellent phone etiquette for handling reservations and guest inquiries over the phone.
- A friendly demeanor that contributes positively to guest relations and overall restaurant ambiance.
- Must have experience in Fine Dining restaurant as an FOH Manager, Lead Host, or Matre d.
Join our team as a Matre d'/Concierge where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- Employee discount
- Health insurance
- Referral program
Physical Setting:
Shift:
Experience:
- Food service: 1 year (Required)
- Restaurant experience: 1 year (Required)
Work Location: In person
