Handle all administrative functions of the spa, including use of spa software,
maintaining inventory ofsupplies, answering telephones, making appointments and
answering questions.
Be the initial and complete source of information regarding what is available at the spa
and all procedures to ensure guest comfort (i.e. treatments, equipment, products and
retail items).
Monitor spa appointments and ensure proper staffing to maintain sense of order and
efficiency.
Ensure facility is prepared for proper opening and closing each day.
Assist with billing for all Spa services and retail sales including preparing receipts.
Resolve guest/resident problems and issuesfollowing proper conduct standards.
Assist with inventories and cost controlling.
Issue locker keys and print guest itineraries as necessary.
Assist in monitoring and evaluating Spa reception employees.
Train Spa employees as necessary.
