Front Desk Agent Full-Time
Shift: 1st/2nd including weekends and holidays
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401k Opportunities
- Travel Discounts
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth & Development Opportunities
Where each associate at Windward Pointe is offered great perks & incentives.
- Free on-site parking
- Discounted shoes through Shoes for Crews twice per year (Engineering)
- Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles
- Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter
- Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
- Birthday and holiday celebrations and team building outings
Where you can make a difference
- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- May be asked to assist with bellman and runner duties depending on facility or location.
Where your skills help you make a difference.
- Must be able to work a flexible schedule, including complete weekend and holiday availability
- Must have great customer service skills – all our positions come into contact with guests!
Follow us on social media!
- Instagram: @hyattvacationownership
- Facebook: Hyatt Vacations Ownership
This isn’t just a place for your next job; it’s the place for your career in hospitality. Where we all grow and succeed together. And we’re growing quickly. Become part of something special now, adding your talents to a tight-knit team making lives better through vacations.
The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Job Type: Full-time
Pay: $20.80 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- This position requires availability to work 1st/2nd shift including weekends and holidays. Can you meet this requirement?
Experience:
- Customer service: 1 year (Required)
- Hotel or Resort Front Desk: 1 year (Required)
Work Location: In person
