Assistant Front Office Manager- Three Waters Resort

Davidson Hospitality Group • Full-time • Islamorada, FL, US • 3m ago

Inspired by the island’s rich history and sense of adventure, a new Islamorada resort is coming ashore in 2024. An all-new Florida Keys experience awaits at Three Waters Resort & Marina, the bellwether of the Islamorada Resort Collection. This all-new resort features a world-class marina teeming with a fleet of experienced captains in the “Sportfishing Capital of the World”, 72 marina slips, 14 acres of beach and pool, nine new unique culinary destinations buzzing with energy, retail, and 214 island-chic luxurious waterfront rooms. Discover the heartbeat of Islamorada.

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

· Constantly. Answer guest questions and offer information and assistance.

· Constantly. Answer telephones.

· Constantly. Check guests in and out.

· Constantly. Communicate with other departments to fulfill guest needs.

· Constantly. Maintain work area neat and organized.

· Constantly. Monitor reservations made and house count.

· Constantly. Monitor status of guest accounts.

· Constantly. Report all unsafe conditions immediately.

· Constantly. Update information in the computer systems as needed (i.e., post charges).

· Frequently. Act as Manager-On-Duty when assigned.

· Frequently. Answer complaints and concerns that occur during shifts. If unable to handle, contact department manager or MOD.

· Frequently. Complete other duties as assigned by supervisor to include cross training.

· Frequently. Verify all shift work and deposits.

· Occasionally. Assist in the training and development of new Front Desk Clerks.

· Occasionally. Attend all mandatory meetings.

· Occasionally. Call other hotels in area for room status.

· Occasionally. Follow checklist for required duties and timelines.

· Occasionally. Read, pass on log and communicate with previous shift.

· Occasionally. Run reports and complete them, i.e., high balance, cash basis, etc.

· Occasionally. Use verifone to authorize credit cards and checks.

· Occasionally. Other duties as assigned by Supervisor.

· Prior cash handling experience necessary.

· High School graduate or G.E.D. equivalent.

· 7th/8th grade math skills required.

· Ability to communicate effectively with the public and other employees.

· Read, write and speak English fluently.

· Six months Front Desk experience.

· Minimum of 2 years previous hotel front office or guest services experience.

· Extensive knowledge of all hotel departments.

· Excellent guest service, organization and problem solving skills.

· Ability to multi task and work in a fast paced environment.

· Knowledge of computer programs utilized in property management

· Ability to work a flexible schedule to include weekends and holidays.

· No employee will pose a direct threat to the health/safety of self or others.

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