Customer Service Representative
Job Description:
The primary responsibilities include handling inbound and outbound calls from customers, addressing their questions and concerns, and providing effective solutions to meet their current and future needs. Additionally, the representative will collaborate with other customer care associates and leadership to enhance customer service delivery.
Duties/Responsibilities:
- Take inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Guide callers through basic troubleshooting, navigation of company website, or using company products or services.
- Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related matters.
- Collaborate with other customer care associates and leadership to improve customer experiences.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong active listening skills.
- Exceptional interpersonal and rapport-building skills.
- A patient and empathetic attitude.
- Comfortable working in a fast-paced atmosphere.
- Ability to work independently.
- Strong organizational and attention to detail skills.
Education/Experience:
- High school diploma or equivalent.
- 1 or more years of customer service experience is preferred.
- Stable employment history.
- Knowledge of customer service practices and principles.
- Passion for delivering great customer service.
- Solid problem-solving and troubleshooting skills.
- Ability to multitask with attention to detail and accuracy.
Work Environment:
- This position is fully remote.
- The candidate is expected to be available during business hours.
Business Hours:
Monday – Friday: 08:00AM – 10:00PM
Saturday – Sunday: 10:00AM – 07:00PM
Job Type: Full-time
Pay: $18.00 - $18.01 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Location:
Work Location: Remote
