Villa Owner Relations Coordinator

Hawks Cay Resort • Marathon, FL, US • 4m ago

The Villa Owner Relations Coordinator is part of the Villa Operations team, reporting directly to the Senior Manager of Villa Operations. This position is responsible for the property management of villas in the Resort’s Rental Management Program and is focused on communicating with Villa Owners, other departments at the Resort, and coordinating with 3rd Party Vendors for proper maintenance of the Villas.

Some of the duties this role is responsible for:

Serve as the primary point of contact for Villa Owners, ensuring clear, timely, and professional communication
Manage high-volume phone calls and shared inbox communications with strong response times
Coordinate and track maintenance requests through a work order/ticketing system
Schedule and oversee third-party vendors for villa maintenance and repairs
Conduct routine villa inspections and complete detailed reports
Coordinate with Housekeeping, Engineering, and Front Office teams to maintain villa readiness
Assist with villa reservations and owner requests
Support membership program administration (cards, guest passes, etc.)
Manage vendor access (keys, scheduling, on-site coordination)
Place villas out of order for maintenance or emergencies as needed
Troubleshoot and resolve guest and owner concerns quickly and professionally
Assist with month-end financial reconciliation and owner revenue reporting
Ensure villas meet luxury hospitality standards and brand expectations

What We Are Looking For:

Strong customer service & relationship management skills
Excellent written and verbal communication
Proven ability to multi-task in a fast-paced hospitality or property management environment
Strong problem-solving and organizational skills
Ability to work collaboratively with cross-functional teams
Detail-oriented with a proactive mindset

Qualifications

Previous experience in hospitality, property management, guest services, or operations preferred
Experience coordinating vendors, maintenance, or facilities is a plus
Proficiency in Microsoft Office (Excel, Outlook, Word)
Experience with work order systems or property management systems (PMS) preferred
Flexible schedule, including weekends/holidays as needed

Hawks Cay Resort is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

#INDHC

Related Jobs

Security Officer 1, Security/Safety, Full Time,Varies

Baptist Health South Florida • Full-time • Marathon, FL, US • $16 - $19 / hour • 2d ago

2d ago

Physical Therapy Aide

Alpha Medicine and Rehab, LLC. • Part-time • Marathon, FL, US • $18 - $22 / hour • 2d ago

2d ago

Auto Parts Counter Person

NAPA Auto Parts - Keys Auto Supply • Full-time • Big Pine Key, FL, US • $19 - $24 / hour • 1w ago

1w ago

Receptionist/Administrative Assistant

Keys Anchor Insurance Agency • Full-time • Big Pine Key, FL, US • $17 - $21 / hour • 1w ago

1w ago

Front Desk Receptionist

Florida Keys Primary Care & Wellness • Full-time • Big Pine Key, FL, US • $45k / year • 1w ago

1w ago

Expo/Food Runner

Havana Jack's Oceanside • Full-time • Key Colony Beach, FL, US • $14 - $18 / hour • 2w ago

2w ago

Administrative Officer

Prop Tec Marathon • Full-time • Marathon, FL, US • $25 / hour • 3w ago

3w ago

Manager in Training (Marathon)

Circle K • Full-time • Marathon, FL, US • 4w ago

4w ago

Spa Front Desk Ambassador, Full Time

Little Palm Island, a Noble House Resort • Full-time • Little Torch Key, FL, US • 4w ago

4w ago

Care Manager (BH Licensed) LCSW, LMHC, LMFT, LMSW

Molina Healthcare, Inc. • Full-time • Key Colony Beach, FL, US • $26 - $51 / hour • 1m ago

1m ago