Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family. This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
Benefits:
We take great pride in offering flexible scheduling options to accommodate the diverse and dynamic needs of our employees. Onsite Childcare at any of Baptist Health’s Early Learning Centers, Wellness Advantage, Baptist Health’s comprehensive program of fitness and wellness services, Baptist Health Market, a 24-hour online store for Baptist employees where you can buy household items at a discount, Paid Parental Benefit, Adoption Benefit of up to $10,000 per child, Access to LifeWorks, Baptist’s employee assistance program for everyday needs, Pastoral Care Services, Lactation Services and Public Transportation Benefit.
As part of our culture of caring, we invest in various ways to help you thrive. Our goal is to support your overall well-being, just as we do for the patients we are privileged to serve. We are committed to providing some of the most generous benefits in the industry. Including, but not limited to: Team bonuses, Employee of the month, quarter, and year Service Awards, Retirement plans with matched contributions of up to 4%, PTO Cash-Outs, Scholarship Programs/Tuition Reimbursement, Employee Referral Program, Leave Sharing, SoFi Student Loan Refinancing, Free Life Insurance, Dependent Life Insurance, Career Counseling, Group Legal Services, Work-Life Integration.
Description:
Applies only to Emergency Department and BOS Digital Registration. The Patient Financial Associate is responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. The Patient Financial Associate will be responsible for meeting individual collection goals. The Patient Financial Associate maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. The Patient Financial Associate is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. The Patient Financial Associate position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. The Patient Financial Associate practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications:
Degrees:
- High School Diploma, Certification, GED, Training, Experience
Additional Qualifications:
- Associates Degree preferred.
- Complete and pass the Patient Access training course.
- Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
- In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills .
- Ability to multitask and have an agile mindset.
- Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
- Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
- Knowledge of medical terminology.
- Bilingual English, Spanish/Creole.
Job Type: Full-time
Work Location: In person
